Privacy Policy

This Privacy Notice ("Notice") applies to the SIL directly or indirectly, has a majority holding or owns or controls the majority of voting rights. The Supreme International Ltd:

• >> That is providing you with services, 
• >> To which you are providing goods or services,
• >> That is communicating with you, 
• >> That is hosting you,
• >> Where you are applying for a position,
• -or otherwise explicitly referred to in Notice 

SIL or We is responsible for the processing of your personal data and controls how it is used, following this Notice. SIL may also receive and process your personal data, either in the capacity of controller or processor and this Notice applies equally to them.

The types of information we collect and use

We collect and use personal data that concerns you in connection with the agreements with our customers. We may collect the following categories of personal data:

• The contact information you share with us: name, job, position, title, personal or business: email address, address, telephone number, mobile number.

• Additional information you provide to us in the course of our business relations, such as: interests in SUPREME INTERNATIONAL  LTD. products, marketing preferences, registration information provided at events, webinars, fairs, contract or order data, invoices, payments, business partner history, data concerning the fulfilment of our contractual obligations and pre-contractual measures including marketing activities, correspondence data, offers, tenders, insurance data, records relating to queries, orders, passport number, date of birth, travel visa information, interview assessment/feedback, training records, gender, customer/consumer ID, product usage data, preferences, Voice Mail/Phone Recordings/Skype Recordings.

• Electronic identification data and information collected by the communications systems, IT applications and website browser, such as: IP address, the source of your site visit, webpage views and time spent on the website, links clicked, comments shared, emails opened, browser type, date and time of visit, device identifiers (mobile device ID, PC ID etc.), cookie identifiers, digital alias/signature, registration and login credentials, tracking/analytics data.

The below-mentioned types of personal data are only collected and processed, if at all, following applicable local laws in your country of residence.

• Data about criminal convictions and offences, such as criminal background information and sanction list information to the extent required for criminal background screening and Know Your Customer (“KYC”) and Anti Money Laundering (“AML”) obligations.

• To the extent necessary to fulfil our obligations, data obtained from publicly accessible sources or which are legitimately transmitted by other third parties (e.g. a credit agency): commercial register data, association register data, creditworthiness data.

Why we use your personal data and the legal basis we rely on.  

We will rely on our legitimate interests to process your personal data within the scope of the business relationship with you or your company. Depending on the specific context, SUPREME INTERNATIONAL LTD.’s legitimate interests to process your data may include: conduct, management, development and furtherance of our business in the broadest sense possible including supply of products and services, performance of agreements and order management with customers, process and fulfilment of purchases, process quality management and improvement of products or services, analytics and market intelligence, reduction of default risks in our sales processes, enforcement of legal claims, including debt collection via out-of-court procedures, and reorganization, acquisition and sale of activities, business divisions and companies; managing the customer relationship, including providing customer and product support and process, conducting customer training and courses, processing quotation offer for your company, evaluate and respond to requests and inquiries, contract lifecycle management, and capturing personal data of potential customers for future communications; for direct marketing purposes for existing customers including sharing tailored marketing communication with you by post, telephone, text, email and other digital methods about products and services (such as alerts, promotional materials, newsletters, etc.); and to ensure accuracy of your contact information; analyzing personal data to provide you with relevant marketing offers and information, ensure accuracy of customer contact information; conducting and facilitating existing customer satisfaction surveys, marketing campaigns, market analysis, sweepstakes, contests, or other promotional activities or events; monitor, investigate and ensure compliance with legal, regulatory, standard and SUPREME INTERNATIONAL  LTD. internal requirements and policies; prevent fraud and criminal activity including investigations of such activity, misuse of SUPREME INTERNATIONAL LTD. assets, products and services, and as strictly necessary and proportionate for ensuring network and information security;  transmitting personal data within the SUPREME INTERNATIONAL  LTD. group for internal administrative purposes as necessary for example to provide centralized services; travel arrangement, ticket and workflow management, fleet management; reorganization, acquisition and sale of activities, business units and companies; management of process quality and insurance management; carrying out audits, reviews and regulatory checks to meet obligations to regulators; governance, risk and compliance, including due diligence and Anti Money Laundering (“AML”) obligations, customs and global trade compliance and sanctioned party list screening, security, including prevention, detection of crime and fraud; maintaining and protecting the security of products, facilities, services, systems, networks, computers and information, preventing and detecting security threats, and fraud or other criminal or malicious activities; and managing IT resources, including infrastructure management including data back-up, information systems’ support and service operations for application management, end user support, testing, maintenance, security (incident response, risk, vulnerability, breach response), user accounts creation and management, software licenses assignment and management, security and performance testing and business continuity, monitoring access to systems, downloads.

We will process your personal data for the fulfilment of contractual obligations resulting from contracts with you, comply with specific counter-obligations under the contract, such as payment of debts, customer invoice and payment management, purchase of direct and indirect services; payment collection (in case you operate as a sole proprietorship or under your own name) and insolvency processes or as part of pre-contractual measures we have been asked to take in the context of a potential contract with you e.g., provide a quotation. 

We will rely on your consent when required by applicable law, for example when we process your data for marketing purposes including sharing tailored marketing communication with you, where we don’t have an existing business relationship with you or your company.

In some cases, we process your personal data on the basis of SUPREME INTERNATIONAL LTD.’s legal obligations and statutory requirements, for example, on the basis of tax or reporting obligations, cooperation obligations with authorities, conducting mandatory financial audits, complying with anti-money laundering regulations, fraud prevention and financial crime prevention sanctions country screening, statutory retention periods or the disclosure of personal data within the scope of official or judicial measures may be required for the purposes of taking evidence, prosecution or enforcement of civil law claims.

With regard to personal data concerning criminal convictions and offences, we will only process such data where such processing is permitted by applicable (local) law.

To confirm the accuracy of your contact information, provide you with tailored marketing communication, we will use automated methods to build a profile based on data that we have obtained as described in Notice such as the number of SUPREME INTERNATIONAL LTD. webpage views, downloads (whitepapers, eBooks, reports etc.), opened emails and clicks (through the use of a tracking pixel and link wrapping) , your webinar or event registration and attendance, as well as the other recent interaction and activities with SUPREME INTERNATIONAL  LTD.. In case you would like to be provided with more information about the automated methods to build a profile, you can request that by submitting a request at www.Supreme INTERNATIONAL  Ltd..com/privacy. You have the right to object to profiling activities by submitting a data subject request at www.Supreme INTERNATIONAL  Ltd..com/privacy.

We collect only the personal data from you that we need for the purposes described above. For statistical purposes, improvement of our services and testing of our IT systems we use as much as reasonably possible anonymized data. This means that these data can no longer (in)directly identify you or single you out as an individual. 

How long we keep your personal data

Based on mandatory legislation, SUPREME INTERNATIONAL  LTD. must keep certain personal data for a minimum period of time. We only keep your personal data for as long as necessary for the purposes described in the Notice.

If you notify us that you no longer wish to receive SUPREME INTERNATIONAL  LTD. marketing materials, we will suppress your details from our mailing list, to ensure that your preference is respected in the future.

In general, customer-related personal data is kept for the duration of the contractual relationship and for a minimum period (typically between 5-10 years after the termination of the contract) or for a longer period if required by local laws and regulatory requirements.

Customer contact or prospect-related personal data is kept as long as you are interested in SUPREME INTERNATIONAL  LTD. products and services. After 24 months of your inactivity, your data and connected profile built based on automated methods as described in the Notice are deleted.

We may collect your data:

• >> directly from you,
• >> from publicly accessible sources or which are legitimately transmitted by other third parties,
• >> from third parties we cooperate with,
• >> Information is collected
• >> by the communications systems, IT applications, and website browsers.

If you do not provide us with personal data that is needed for the particular process, SUPREME INTERNATIONAL LTD. will not be able to adequately perform the purposes described above without certain personal data. Although we cannot obligate you to share your personal data with us, please note that this may have consequences that could affect the business relationship negatively.

Based on mandatory legislation, SUPREME INTERNATIONAL LTD. must keep certain personal data for a minimum period of time. We only keep your personal data for as long as necessary for the purposes described in this Notice.

More details on how we store personal data you can find in the appropriate subsection.

At the same time, applicable data protection laws require that we do not keep personal data in an identifiable form for any longer than is necessary for the purpose for which the personal data is being processed. Through the setting of IT applications and policies we ensure that our keeping of your personal data is deleted or anonymized when we no longer need it.

We do not sell or rent your personal information. However, we may share data with: 

- Payment processors (e.g., COD, bKash, Upay, Roket) to complete transactions 

- Shipping carriers (e.g., Pathao) for order delivery 

- Third-party service providers (e.g., WooCommerce, Google Analytics) 

- Legal authorities if required by law

Our website uses cookies to enhance user experience, analyze traffic, and remember cart items. You can disable cookies in your browser settings, but some website features may not function properly. 

We may also use: 

- Google Analytics – To track website usage 

- Facebook Pixel – For targeted advertising (if applicable) 

• Stock availability: The orders are subject to the availability of stock. 

• Delivery Timeline: The delivery might take longer than usual timeframe/line to be followed by Us. 
  Delivery might be delayed due to force majeure event which includes, but not limited to, political unrest, political event, national/public holidays,etc

• Cancellation: We retains unqualified right to cancel any order at its sole discretion prior to dispatch and for any reason which may include, but not limited to, the product being mispriced, out of stock, expired, defective, malfunctioned, and containing incorrect information or description arising out of technical or typographical error or for any other reason.

• Refund Timeline: If any order is canceled, the payment against such order shall be refunded within 10 to 15 working days, but it may take longer time in exceptional cases. Provided that received cash back amount, if any, will be adjusted with the refund amount. 

You confirm that the product(s) or service(s) ordered by you are purchased for your internal / personal consumption and not for commercial re-sale. You authorize us to declare and provide declaration to any governmental authority on your behalf stating the aforesaid purpose for your orders on the Site. The Seller or the Site may cancel an order wherein the quantities exceed the typical individual consumption. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity that exceeds the typical individual consumption. What comprises a typical individual's consumption quantity limit shall be based on various factors and at the sole discretion of the Seller or ours and may vary from individual to individual.

You may cancel your order at no cost any time before the item is dispatched to you.